name: How to? Support request
description: Ask for help with using the plugin or understanding its features.
title: "SUPPORT: "
body:
  - type: markdown
    attributes:
      value: |
        ℹ️ **Important: Please Read Before Submitting a Support Request** ℹ️

        I am a one-person team working on this plugin as a part-time hobby. Please help me manage the workload by following these guidelines. **Support requests that don't include enough details may be closed without review**.

        Before submitting a support request, please:
        1. **Review the [documentation](https://github.com/zsviczian/obsidian-excalidraw-plugin/wiki)** – your question may already be answered.
        2. **[Search issues](https://github.com/zsviczian/obsidian-excalidraw-plugin/issues) (including closed ones)** to see if your question has already been addressed.
        3. **[Watch the Feature Walkthrough Video](https://youtu.be/P_Q6avJGoWI)**: As it infact answers 90% of the typical questions I receive
        4. **[Consult NotebookLM with your question](https://excalidraw-obsidian.online/WIKI/09+Video+Transcripts/Videos/Turn+any+YouTube+Channel+into+your+AI+Mentor+-+Obsidian+is+the+ultimate+automation+workbench+for+PKM)**

  - type: markdown
    attributes:
      value: |
        Please help by providing the following details. Requests without this information may be closed without review.

  - type: markdown
    attributes:
      value: |
        ---

  - type: checkboxes
    id: search_existing_resources
    attributes:
      label: Have you checked the documentation and searched existing issues?
      description: Please confirm that you've reviewed available resources before submitting your request.
      options:
        - label: Yes, I have reviewed the documentation and searched for related issues.

  - type: textarea
    id: notebook_lm
    attributes:
      label: "Your NotebookLM query"
      description: "See point 4) above. Paste the question and answer you received from NotebookLM. This serves partly as proof, partly to help me see where the model is incorrect"
      placeholder: "Copy/Paste your question and the resulting answer you got from NotebookLM"

  - type: textarea
    id: support_question
    attributes:
      label: "Your question"
      description: "Provide a clear and concise description of the question or issue you need help with."
      placeholder: "Describe your question or the problem you are trying to solve..."

  - type: textarea
    id: steps_tried
    attributes:
      label: "Steps you've already tried"
      description: "List any steps you've taken to try to resolve or understand the issue."
      placeholder: |
        1. Tried reading the documentation.
        2. Searched the issues for similar questions.

  - type: textarea
    id: expected_outcome
    attributes:
      label: "Expected outcome"
      description: "Describe what you expected to happen or what you are trying to achieve."
      placeholder: "Describe the result you are aiming for..."

  - type: textarea
    id: additional_context
    attributes:
      label: "Additional context"
      description: "Add any other context or details that may help."
      placeholder: "Include any other information that may be relevant..."

  - type: markdown
    attributes:
      value: |
        **Attachments: Screenshots and files are critical!**  
        A picture speaks a thousand words, and a screen recording even more. **Please attach screenshots, screen recordings, or sample files** to help illustrate your question or issue. Drag and drop them into the comment area or directly into any of the text fields above.